PRIVACY POLICY
This Privacy Policy applies to the services offered by Meitnerium Pty Ltd ("Company").
1. Personal information:
The Company is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.
2. Collecting personal information:
The Company will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.
3. Use of tracking technologies:
The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user's browser.
4. Using and disclosing your personal information:
Personal Information will be used for the following primary purpose:
- To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and the Company.
- To render services related to Meitnerium Pty Ltd business such as warranty or after sales services.
For the purpose described above, information may be shared with Meitnerium Pty Ltd group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Company group company.
5. Contact by the Company:
The Company may contact individuals using the information, which was provided by them in order to:
- Provide information that may be of interest about upgrades, new Company products, special offers and other matters that may be of interest.
- To send newsletters.
6. Individual's right of access:
Individuals have the right to review the information that may be recorded on the Meitnerium Pty Ltd’s database. Information may be reviewed by contacting the Company on the customer enquiry number (08) 8101 0920.
9. The Company and links to other web sites:
The Company provides links to web sites outside of the Company site. These linked sites are not under the control of Company, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.
10. Problems or queries:
Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Personal Information Officer by calling the customer enquiry number (08) 8101 0920.
DELIVERY POLICY
Turnaround
All orders for physical goods are shipped within 48 hours from receipt of payment Monday - Friday 8am - 5pm.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders sent by regular mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Please contact us directly to confirm shipping charges to your location.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
REFUND POLICY
Returns
If you are not entirely satisfied with your purchase you have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us on (08) 8101 0920